退款政策
Returns & Refunds
Hey Arthur, is it possible to exchange an item?
Fauré Le Page pledges to exchange any item within 30 days of your order confirmation, if you are not fully satisfied with the item. You may return your item using the return form. When we receive your product, we will refund you the value of your product (except taxes and duties) so you can place another order.
Special orders with customized items based on the customer's specifications or clearly personalized cannot be returned. However, in such case, legal guarantees established at article 12 of the General Terms and Conditions of Sale are still valid.
Hey Arthur, how do I return an item?
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can select your item from your account at faurelepage.com under My Account / My Orders, or contact us at arthur@faurelepage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You may also send your items to the following address :
FAURE LE PAGE MAROQUINIER
SC2 FRANCE
ZAC D'ARVIGNY
104 rue Denis Papin
77 550 MOISSY CRAMAYEL
FRANCE
Items sent back to us without first requesting a return will not be accepted.
Returns from outside the European Union must include the mention "Customer Return" on their customs declaration. We advise you use the same carrier as the one who delivered your package in the first place, and that the return be free of charge at its reception. We will never accept returns if there are remaining charges to be paid.
If the above conditions are met, in the event of a refund request, the price of the Item(s) and the delivery costs, shall be refunded by crediting the Customer's bank account, at the latest within fourteen (14) days following receipt by Fauré Le Page of said Items. However, the taxes and duties are non-refundable.
For special orders of Personalised Items made to Customer specifications or clearly personalized, no returns or refunds can be made. However, the Customer shall continue to benefit from the legal guarantees provided for in Article 12 of the GT&Cs.
Hey Arthur, what can cause a return to be declined?
In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon reception of the package will be automatically declined.
Hey Arthur, how long does it take to issue a refund?
Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.
Hey Arthur, what should I do if there is a problem with my item?
We take the upmost care in crafting our Scale (Ecailles) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to me via email at arthur@faurelepage.com and attach photos of your item. I will get back to you as soon as possible.
